Customer Service Representative French - Hybrid

Location: Hybrid role based at the Barcelona Hub, Spain, with remote work available for up to 50% of the month.

Company

hirify.global is a global beauty company focused on developing and delivering beauty products through a diverse, international organization.

What you will do

• Serve as the first point of contact for customers in French-speaking markets across multiple communication channels.
• Manage customer orders end to end, including invoicing, documentation, returns, refusals, and customer interaction records.
• Coordinate daily order fulfillment with Planning, Logistics, Transportation, and Credit Management teams.
• Track delivery dates, provide order and volume insights, and escalate blocked-order issues when required.
• Support revenue recognition, month-end reconciliations, and internal and external audits.
• Identify recurring customer issues and contribute suggestions for process and service improvements.

Requirements

• High school diploma or equivalent.
• Customer service experience in a B2B or B2C environment, including high-volume order management processing in SAP.
• Strong analytical, communication, organizational, and deadline-management skills.
• Proficient or native-level French and advanced English are required.
• Fluency in Microsoft Office and the ability to work effectively as part of a team.

Nice to have

• Knowledge of Spanish, Dutch, Arabic, or German.

Culture & Benefits

• Flexible omni-working policy with the option to work remotely for up to 50% of the month.
• Diverse working environment with collaboration across customer service and supply chain functions.
• Training sessions, team meetings, and performance reviews to support skill development.
• Inclusive workplace focused on diversity, equity, and inclusion.