13 часов назад
IT Service Desk Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Desk Analyst (Windows/PC Hardware): Resolving service desk queries and supporting PC hardware, software, servers, workstations, and user accounts at Hexcel's Parla and Illescas locations in Spain with an accent on SLA-based incident resolution, hardware setup, and IT administration. Focus on monitoring and escalating tickets, performing routine server backups, and solving recurring technical problems.
Location: Parla and Illescas, Spain; onsite support at both locations
Company
manufactures advanced composite materials, including carbon fiber, resins, prepregs, honeycombs, and additive-manufactured parts for industries including aerospace.
What you will do
- Record and resolve service desk queries within SLA targets.
- Monitor and update the service desk system, escalating tickets to senior analysts, other IT teams, and the IT Service Desk Manager when necessary.
- Set up and install new PC hardware and software according to departmental procedures and standards.
- Perform scheduled IT activities, including server backups.
- Administer network user IDs and email accounts in line with established procedures.
Requirements
- High school diploma or GED required; an associate or bachelor's degree is preferred.
- Minimum of 5 years of IT support experience.
- Knowledge of PC hardware maintenance and repair.
- Knowledge of current Windows operating system applications, servers, and workstations.
- Effective, logical problem-solving skills and the ability to use initiative when resolving recurring problems.
- Eligibility to work in Spain is required.
Culture & Benefits
- Work within a culture of continuous improvement.
- Join a global organization with manufacturing sites, sales offices, and research and technology centers around the world.
- Contribute to an organization with significant investment in research and development.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →