Customer Success Manager

Location: USA - Remote

Salary: $79,000–$99,000 USD annual

Company

hirify.global provides reporting, analytics, and performance management solutions for finance and data teams across more than 32,000 organizations.

What you will do

• Serve as the primary advisor and point of contact for assigned mid-market customers.
• Manage the customer lifecycle from onboarding and adoption through renewals and expansion.
• Lead Quarterly Business Reviews and Success Reviews aligned with customer KPIs.
• Own renewal activities, including pricing discussions, contract negotiations, and renewal quotes.
• Identify expansion opportunities, track retention and customer health metrics, and refer qualified opportunities to Sales.
• Partner with Sales, Legal, Finance, Product, and Support to resolve escalations, share customer insights, and improve success processes.

Requirements

• Bachelor’s degree in Business or a related field.
• 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Experience owning renewals and managing complex customer portfolios.
• Strong experience with Salesforce and customer success platforms such as Gainsight.
• Executive-level communication, presentation, relationship-building, analytical, and collaboration skills.
• Must be eligible to work in the United States; visa sponsorship is not available.

Nice to have

• Experience with financial systems, analytics, or Office of the CFO solutions.
• Background in SaaS or enterprise software.
• Experience improving net revenue retention through renewals and expansion.
• Additional language skills.

Culture & Benefits

• Work in a global, fast-paced, matrixed environment.
• Eligibility for a bonus may apply; the stated range is a base salary range for non-sales roles.
• Employment is subject to background checks where permitted by applicable law.
• Equal employment opportunity workplace.