Customer Success Manager - SMB (SaaS)

Location: Chicago, IL / Remote; hybrid work options

Salary: $75,000–$80,000 annually

Company

hirify.global provides retail consumer insights, analytics, consulting services, and data products for the Health & Wellness and values-based consumer markets.

What you will do

• Manage a book of SMB customer accounts, including retention, growth, communication, and churn-risk mitigation.
• Become a product expert and educate, coach, and mentor clients on hirify.global data, tools, and solutions.
• Develop strategies to expand engagement, improve adoption, and drive long-term account growth.
• Anticipate customer needs, manage escalations, and maintain proactive client touch points.
• Build customer champions and advocates while communicating best practices and actionable insights.
• Capture customer feedback and communicate needs to Product and Data teams.

Requirements

• BA/BS degree in Business Administration or a related quantitative field.
• 3–5 years of experience in customer-facing success, account management, sales, or strategic consulting.
• Experience working with syndicated data in a consumer-packaged goods manufacturing setting.
• Strong communication, presentation, influencing, interpersonal, prioritization, and problem-solving skills.
• Technical aptitude and intermediate or higher proficiency with Microsoft Excel and PowerPoint.
• Must be authorized to work for any US employer; visa sponsorship is not available.

Nice to have

• Enterprise software or SaaS experience.
• CPG, retail, or natural/specialty industry experience.
• Familiarity with DocuSign, Salesforce, or other CPQ and contract management tools.
• Experience with hirify.global, The Nielsen Company, or IRI data.

Culture & Benefits

• Hybrid work options supporting work-life balance.
• Paid volunteer time and matched charitable donations.
• Semi-annual company-wide employee surveys used to shape programs, perks, and culture.
• Culture centered on direct communication, determination, passion, and collaboration.