Customer Success Manager (SaaS)

Location: Denver, Colorado, United States; hybrid work

Salary: $80,000–$90,000 base salary per year plus bonus

Company

hirify.global provides no-code productivity solutions for building forms, automating document generation, capturing eSignatures, and streamlining data-driven workflows.

What you will do

• Oversee onboarding and successful implementation for new accounts.
• Guide existing customers in maximizing platform value, adoption, and license utilization.
• Monitor account health, identify risks and opportunities, and develop customer success plans and business reviews.
• Build consultative relationships with executive sponsors and stakeholders.
• Drive renewals, retention, churn reduction, and expansion opportunities in partnership with Sales.
• Represent customer needs internally across Product, Sales, Engineering, and other functions while maintaining account data in Salesforce.

Requirements

• At least 2 years of experience as a Customer Success Manager in a SaaS environment.
• Strong knowledge of SaaS platforms and digital ecosystems.
• Exceptional communication, presentation, and relationship-building skills.
• Strong attention to detail, organization, follow-through, strategic thinking, and cross-functional collaboration.
• Willingness to travel periodically as needed.

Nice to have

• Background in product management, consulting, data analysis, or financial analysis.

Culture & Benefits

• Hybrid work environment based in Denver.
• Fast-moving, feedback-driven culture focused on solving customer problems.
• Opportunities to educate customers through training, certifications, and webinars.
• Commitment to equitable hiring and diversity.