Customer Success Manager (Saas)

TL;DR

Customer Success Manager (SaaS): Managing post-sale relationships with a portfolio of customers, acting as their primary advocate to maximize value from the platform with an accent on onboarding, adoption, and strategic alignment. Focus on churn reduction, upsell targets, and maintaining accurate data using Salesforce.

Location: Hybrid in Denver, CO

Salary: $80,000 - $90,000 base salary + Bonus

Company

hirify.global is a provider of powerful, no-code productivity solutions that help teams do more with less.

What you will do

• Oversee onboarding and ensure successful implementation for new accounts.
• Guide existing accounts to maximize value and efficiency with hirify.global’s platform.
• Monitor account health, proactively identifying risk and opportunity.
• Develop success plans and business reviews that align with customer goals.
• Act as a customer advocate internally across Product, Sales, Engineering, and more.
• Manage renewals in accounts that are assigned.

Requirements

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Strong knowledge of SaaS platforms and digital ecosystems.
• Exceptional communication, presentation, and relationship-building skills.
• High attention to detail, organization, and follow-through.
• Willingness to travel periodically as needed.

Nice to have

• Background in Product Management, Consulting, Data/Financial Analysis preferred.

Culture & Benefits

• Committed to equitable hiring and boldly dedicated to diversity in our work and teams.