Customer Success Manager (SaaS)

Location: United States; remote

Salary: $72,250–$126,500 USD base salary annually

Company

hirify.global provides an AI-powered cyber resilience platform for data protection, security, intelligence, and recovery across workloads and clouds.

What you will do

• Drive customer onboarding, adoption, expansion, and renewals across the hirify.global portfolio.
• Design and execute customer messaging campaigns, content, and email sequences using Gainsight and Marketo.
• Execute Customer Journey Map touchpoints and feedback loops while improving digital engagement initiatives.
• Identify and mitigate customer risk through direct interactions, CSAT feedback, and recurring feedback sessions.
• Analyze subscription consumption and business data to identify expansion opportunities.
• Escalate customer engagement issues and ensure onboarding, adoption, and value SLAs are met.

Requirements

• At least 2 years of experience in account management or a customer-facing engagement and outcomes role.
• Experience with Customer Success methodologies, including expansion and renewal cycles.
• Familiarity with digital customer engagement platforms such as Gainsight and email campaign development.
• Ability to work independently in an ambiguous, fast-paced SaaS environment and manage a high volume of customer interactions.
• Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions.
• Technical certification, college degree, or equivalent experience in data management, cloud services, or SaaS.

Nice to have

• Experience with Gainsight and Journey Orchestrator.

Culture & Benefits

• Continuous professional development and product training.
• Clear career growth and advancement opportunities.
• Inclusive company culture.
• Comprehensive global benefits package.