Customer Success Manager (SaaS)

Location: Remote across the United States, with travel to regional summits, client sites, industry events, and other onsite meetings as required, up to 25%.

Salary: $80,000–$100,000 USD annual base salary, plus bonus and benefits.

Company

hirify.global provides software solutions, data analytics, and services for healthcare, emergency response, EMS, hospitals, community paramedicine, critical care, fire, and preparedness.

What you will do

• Manage a high-volume portfolio of subscription customers to drive retention, adoption, satisfaction, and account growth.
• Lead customer renewal preparation and processing, including identifying churn risks and developing retention strategies.
• Promote new products and features and generate upsell and cross-sell opportunities for the Account Executive team.
• Track and forecast customer health, renewal, pipeline, and growth metrics and report results to leadership.
• Collaborate with professional services and internal departments on training, certifications, contracting, and customer needs.
• Maintain accurate CRM documentation and participate in team, product, marketing, pipeline, and cross-functional meetings.

Requirements

• Degree or equivalent combination of education and relevant work experience.
• Demonstrated success in customer contract renewals, retention, upselling, advocacy, or post-sales account management, preferably in a SaaS organization.
• Strong communication, negotiation, presentation, organizational, analytical, and problem-solving skills, including the ability to influence executive and C-suite stakeholders.
• Technical aptitude and experience with MS Office, CRM systems, Gong, or similar tools.
• Familiarity with MEDDICC or a comparable consultative sales methodology and Force Management principles.
• Ability to work remotely from anywhere in the United States and travel up to 25% based on customer and business needs.

Nice to have

• Direct industry experience with fire, emergency services, healthcare, or hospitals.

Culture & Benefits

• Fully virtual work arrangement under the Remote Work Policy.
• Annual bonus, benefits, perks, and community gains.
• Collaborative, team-oriented environment focused on customer advocacy and innovation.
• Equal opportunity workplace with accommodations available for applicants with disabilities.