Customer Success Manager (Legal Tech)

Location: US - Remote; must be based in the Eastern Standard Time (EST) or Central Standard Time (CST) time zone. Applicants must be legally authorized to work in the United States; employment sponsorship is not available. Employees cannot be located in Quebec, Ontario, Alaska, Hawaii, Puerto Rico, Louisiana, or Oklahoma.

Salary: $112,500–$125,000 base salary plus a variable component.

Company

hirify.global provides a cloud-native SaaS platform for law firm financial, invoice, time, and data management, with embedded AI, predictive analytics, and integrated payments.

What you will do

• Drive customer adoption and value realization across hirify.global’s solutions.
• Manage long-term relationships with complex enterprise accounts to support satisfaction, renewals, and expansion.
• Identify at-risk accounts, mitigate churn, and improve retention.
• Deliver customized onboarding, training programs, webinars, power hours, and strategic workshops.
• Maintain proactive communication, gather customer feedback, and provide product-focused solutions.
• Collaborate with Sales, Services, Support, Product, and Engineering teams to align customer success strategies and growth opportunities.

Requirements

• Bachelor’s degree or equivalent education and experience.
• 3–5 years of experience in customer success, account management, or a related field.
• At least 2 years of experience with legal technology or fintech in SaaS, enterprise technology, or B2B environments.
• Experience managing large, complex accounts with multiple stakeholders and influencing C-suite executives.
• Experience with customer success metrics, risk management, account expansion, and data-informed engagement strategies.
• Proficiency with customer success and analytics tools such as Salesforce and Gainsight; ability to travel 10–25% as required.

Culture & Benefits

• Flexible remote work model with workspace flexibility within the employee’s home country.
• Healthcare coverage including health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Professional development opportunities, paid time off, wellness initiatives, and employee assistance program.
• Global parental leave, Calm premium subscription, and employee discount program.
• Corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines for employees who prefer or need a hybrid work environment.