Enterprise Customer Success Manager (Remote- US) (SaaS)

Location: Remote within the United States; domestic travel of up to 25% required.

Salary: $90,000–$110,000 per year, plus potential bonus, equity, and OTE.

Company

hirify.global develops connected worker software that helps manufacturing companies connect processes, people, and platforms to support frontline digital transformation.

What you will do

• Build and maintain long-term relationships with enterprise clients and serve as the primary contact for inquiries, issues, and escalations.
• Conduct regular check-ins and quarterly business reviews to help customers maximize software value.
• Develop customer success plans, monitor customer health, identify growth opportunities, and create ROI analyses.
• Collaborate with internal teams to resolve customer needs and improve product outcomes.
• Drive customer satisfaction, retention, advocacy, testimonials, referrals, and product feedback.
• Track customer success metrics and report customer health and initiatives to leadership.

Requirements

• Bachelor’s degree in business, computer science, marketing, communications, or a related field.
• 7+ years of experience in customer success, account management, or a related software-industry role.
• Experience managing and growing customer relationships and leading customer success teams.
• Strong understanding of SaaS business models and technology, with excellent communication, interpersonal, and problem-solving skills.
• Proficiency with Salesforce, customer success tools, Microsoft products, and Google Workspace.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Knowledge of the manufacturing industry.
• Refugee and asylee candidates may be considered with proof of status before employment begins.

Culture & Benefits

• Remote-friendly work environment.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and growth opportunities.
• Gym membership and home-office setup stipends.