Enterprise Customer Success Manager (SaaS)

Location: Remote within the United States; authorized to work for any US employer. Ability to travel domestically up to 25% is required.

Base salary: $90,000–$110,000 per year, depending on geographic market, knowledge, skills, and experience. Performance-based bonuses and other incentives may be available.

Company

hirify.global provides connected worker software that helps manufacturing companies connect processes, people, and platforms to support frontline digital transformation.

What you will do

• Build and maintain long-term relationships with enterprise clients and serve as the primary contact for inquiries, issues, and escalations.
• Conduct regular check-ins and quarterly business reviews to help customers maximize software value.
• Develop customer success plans, monitor customer health, identify growth opportunities, and create ROI analyses.
• Collaborate with internal teams to resolve customer needs and relay feedback to product development.
• Drive customer satisfaction, retention, advocacy, testimonials, and referrals.
• Track customer satisfaction, retention, and product usage metrics, and report customer health and success initiatives to leadership.

Requirements

• Bachelor’s degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in customer success, account management, or a related role within the software industry.
• Proven track record of managing and growing customer relationships.
• Experience leading and managing customer success teams.
• Strong understanding of SaaS business models and technology.
• Excellent communication and interpersonal skills, strong problem-solving skills, and a proactive approach to customer issues.
• Ability to work independently and as part of a team.
• Proficiency with CRM software, specifically Salesforce, customer success tools, and Microsoft and Google productivity suites.
• Authorization to work for any employer in the United States.

Nice to have

• Manufacturing industry knowledge.

Culture & Benefits

• Remote-friendly work environment.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities, monthly gym membership stipend, and home office setup stipend.
• Collaborative and supportive work environment.

Hiring process

• Employment visa sponsorship is not available.
• Refugee and asylee candidates must provide proof of status before beginning employment.