Senior Client Operations Director (Healthcare)

Location: Hybrid role in Greenville, South Carolina, United States

Company

Healthcare services provider supporting large organizations and their employees through integrated health, wellness, and fitness programs.

What you will do

• Oversee operations for multiple and complex employer worksites, including health, wellness, and fitness services.
• Serve as the primary contact for strategic client integration, expansion, satisfaction, and escalation matters.
• Improve health-center performance by defining measurements, optimizing processes, and implementing corporate strategies.
• Lead implementations through go-live, coordinate communication across sites, and manage relationships with clients, vendors, and consultants.
• Provide leadership, coaching, and mentoring to operations and health-center leadership teams.
• Oversee up to 50 health centers, 25 clients, 20–100 FTEs, and a portfolio generating $8–30M in gross annual revenue.

Requirements

• Bachelor’s degree in a related field preferred, or equivalent experience.
• At least 10 years of experience in a business environment or related industry, including management experience.
• Strong occupational health experience required.
• Experience managing virtual teams and operating in healthcare, medical, pharmacy, fitness, or similar environments.
• Experience with operations, process or efficiency management, and strategic opportunity development.
• Strong Excel, PowerPoint, Word, and Outlook skills, along with excellent written, verbal, presentation, leadership, and relationship-building skills.

Nice to have

• Experience with medical information management systems.
• Knowledge of Workers’ Compensation, Medicare, or clinical standards of practice.
• Prior budget and P&L responsibility.
• Related healthcare experience and a bachelor’s degree.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, and disability insurance.
• 401(k) program with company match.
• Paid holidays and vacation time.
• Company-sponsored wellness program and employee assistance program.
• Access to virtual primary care and behavioral health at no cost for employees and dependents.
• Work-life balance is emphasized in organizational decision-making.