Client Services Operations Administrator

Location: Pennsylvania, virtual

Company

hirify.global is a global pest control and services provider operating across more than 90 countries and serving consumer and business customers.

What you will do

• Manage inbound and outbound customer inquiries and establish service and information-flow standards for assigned accounts.
• Coordinate account-related communication with field teams, subcontractors, service branches, and internal departments.
• Own customer requests for process improvements and escalate issues to the appropriate internal level.
• Resolve customer pain points and proactively identify and correct potential service failures.
• Collaborate with technical and operations managers to resolve complex administrative and service issues.
• Build expertise in assigned industry verticals and coach Client Service Administrators.

Requirements

• High school diploma or equivalent required; a college degree is preferred, with equivalent work experience accepted.
• 3–5 years of client management experience.
• Experience in customer service, project management, project or peer leadership, and conflict resolution.
• Strong written and verbal communication, organization, multitasking, and detail-orientation skills.
• Experience with sales and billing is helpful, along with the ability to learn new business software.
• Ability to work 40+ hours per week and weekends as needed.

Culture & Benefits

• Full-time benefits begin on day one with no waiting period.
• Medical, dental, vision, disability, and life insurance benefits.
• 401(k) retirement plan with company matching contributions.
• Vacation, sick days, company-paid holidays, and floating holidays.
• Training, development programs, career growth opportunities, and tuition reimbursement for full-time colleagues.
• Performance incentives and a focus on health, safety, and flexibility.