Resident Experience Coordinator

Location: United States; remote

Company

hirify.global is a growing company supporting resident experiences through structured communication and follow-up.

What you will do

• Contact new resident inquiries promptly and warmly.
• Conduct scheduled calls before and after move-in, during quarterly check-ins, and throughout the move-out process.
• Gather feedback about onboarding, move-in, and overall resident satisfaction.
• Document conversations accurately in CRM or communication systems.
• Escalate concerns quickly and identify recurring friction points.
• Request referrals from satisfied current and outgoing residents.

Requirements

• Excellent spoken and written English.
• Warm, friendly, professional communication and a strong phone presence.
• Ability to build trust, listen empathetically, and ask for feedback and referrals.
• Highly organized, detail-oriented, reliable, and consistent with follow-through.
• Comfort using CRM or communication systems to maintain accurate notes.
• Customer service, client success, hospitality, property management, tenant communication, leasing support, virtual assistant, or remote support experience is relevant.

Culture & Benefits

• Direct impact on resident satisfaction, move-in experience, retention, referrals, and brand reputation.
• Meaningful ownership over the resident experience rather than isolated administrative tasks.
• Opportunity to help shape the voice and experience of the brand.
• Remote full-time work with clear standards and a purpose-driven role.