National Accounts, Client Services Operations Administrator

Location: Pennsylvania, United States — virtual

Company

hirify.global provides pest control and related services as part of the Rentokil family of companies, serving consumer and business customers across multiple industries in more than 90 countries.

What you will do

• Manage inbound and outbound customer inquiries and information flow for assigned national accounts.
• Develop and implement service policies, procedures, productivity targets, and quality standards.
• Coordinate account communications with field teams, subcontractors, service branches, and internal departments.
• Own customer-requested process improvements and proactively identify and correct potential service failures.
• Escalate and resolve customer issues and complex administrative or service problems to support customer satisfaction.
• Build expertise in assigned industry verticals and coach Client Service Administrators.

Requirements

• High school diploma or equivalent required; a college degree is preferred.
• 3–5 years of client management experience.
• Experience in customer service, project management, project or peer leadership, and conflict resolution.
• Strong written and verbal communication, organizational, multitasking, and detail-oriented skills.
• Ability to learn new business-unit software programs and demonstrate a sense of urgency when addressing client and partner concerns.
• Availability to work 40 or more hours per week, including weekends as needed.

Nice to have

• Experience working in sales and billing.
• Equivalent professional experience in place of a college degree.

Culture & Benefits

• Full-time benefits begin on day one with no waiting period.
• Medical, dental, vision, disability, and life insurance are available.
• 401(k) retirement plan with company matching contributions.
• Vacation days, sick days, company-paid holidays, and floating holidays.
• Training, development, career growth, and tuition reimbursement opportunities.
• Workplace policies prioritize health, safety, and flexibility.