Customer Service Representative II

Location: Tulsa, Oklahoma; primarily office or hybrid

Company

hirify.global operates in a manufacturing environment serving customers through product support and cross-functional issue resolution.

What you will do

• Resolve escalated customer inquiries, complaints, and moderately complex issues.
• Provide intermediate product support and explain technical information clearly.
• Coordinate with engineering, production, logistics, and other internal teams.
• Manage order changes, returns, warranty requests, and customer records.
• Identify recurring customer concerns and support process improvement initiatives.
• Guide and mentor Customer Service Representative I employees and assist with onboarding.

Requirements

• Associate degree or equivalent combination of education and experience.
• At least 2 years of customer service or related experience.
• Working knowledge of customer service practices, systems, and standard business tools.
• Intermediate understanding of products and technical concepts.
• Strong problem-solving, conflict resolution, communication, organizational, and attention-to-detail skills.
• Ability to work independently, manage multiple priorities, and sit or stand for extended periods while using a computer and phone system.

Nice to have

• Experience in a manufacturing or technical environment.

Culture & Benefits

• Fast-paced, collaborative work environment requiring adaptability and responsiveness.
• Regular interaction with customers, internal teams, and leadership.
• Occasional work in manufacturing or warehouse settings during training or issue resolution.
• Personal protective equipment is required when visiting operational areas.
• Work follows company policies and procedures for a safe working environment.