Remote Customer Service Representative - KY & PA

Location: Primarily remote, but candidates must reside in Kentucky or Pennsylvania and live within 80 miles of a Columbia Gas facility. The first day is onsite for orientation, with occasional in-office visits and emergency support as needed. Candidates must be available from 7:00 a.m. to 7:00 p.m. Monday through Friday and attend the full 13-week training program.

Starting pay: $21.00 per hour, plus a $500 sign-on bonus paid in two installments. Salary range: $35,400–$49,600 per year.

Company

hirify.global provides essential utility services through Columbia Gas.

What you will do

• Respond to billing, payment, meter-reading, account, and service-related inquiries.
• Handle emergency calls promptly and professionally, including potential storm-season response support.
• Process move-ins, account additions, service transfers, refunds, compensation requests, and service orders.
• Assist customers with credit arrangements, payment plans, energy assistance programs, and self-service options.
• Route escalated issues for resolution and provide order status updates.
• Meet performance metrics, prioritize multiple responsibilities, and collaborate toward team goals.

Requirements

• Residency in Kentucky or Pennsylvania and residence within 80 miles of a designated Columbia Gas facility.
• At least 18 years old and a high school diploma or equivalent.
• At least one year of customer service experience.
• Strong written and verbal communication skills, computer proficiency, and typing speed of at least 25 words per minute.
• Legal authorization to work in the United States without current or future employer sponsorship.
• A secure private home office, hardwired internet with at least 75 Mbps download and 15 Mbps upload, and a smartphone for secure VPN installation.

Nice to have

• Two to three years of call center or customer service experience.
• Two to five years of remote customer service experience.
• Utility industry experience and advanced computer skills.
• Typing speed of 60–65 words per minute.
• Fluent English and Spanish with strong written communication in both languages.

Culture & Benefits

• Primarily remote work with designated facility access when business needs require it.
• $500 sign-on bonus paid in two installments.
• Professional growth and development opportunities.
• Inclusive workplace focused on respect, collaboration, safety, and diverse perspectives.
• Potential emergency-response work outside normal hours during urgent utility events.

Hiring process

• Complete a CSR Aptitude Assessment.
• Successful candidates must pass a background check and drug test.
• Proof of residency, facility-distance compliance, and home-office internet requirements is required upon selection.