Client Success Manager

Location: Remote in the United States, based in Washington, DC

Company

hirify.global provides mobility technology solutions and client services.

What you will do

• Build and maintain professional client relationships, serving as the primary point of contact for communication and overall satisfaction.
• Lead recurring client meetings, manage follow-up actions, and develop long-term partnerships with financial and operational value.
• Coordinate with internal departments to resolve service delivery issues, meet contractual obligations, and execute client campaigns.
• Onboard clients and products, provide industry guidance, and identify opportunities to optimize, retain, and expand accounts.
• Monitor client health, including accounts receivable balances, reconciliation, revenue recovery, invoice accuracy, performance, and monthly settlement reporting.
• Review and approve software changes, participate in UAT testing, document requirements, and communicate project progress.

Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training, and experience.
• 3–5 years of experience in a customer-facing, account management, or similar role.
• Excellent written and verbal communication, organizational, analytical, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience compiling, documenting, and communicating client requirements to internal stakeholders.
• Very strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Culture & Benefits

• Work in a dynamic, fast-paced, high-growth environment.
• Values include accountability, integrity, courage, collaboration, customer focus, and innovation.
• Collaborate across departments and support continuous improvement in client service delivery.