Order Management Specialist I

Location: East Syracuse, New York, USA

Salary: USD 45,000–55,000 per year, plus a target 10% profit-sharing bonus and 401(k) match up to 8%.

Company

hirify.global provides instrumentation, sensor technologies, vacuum technology, and Smart Manufacturing/Industry 4.0 software for semiconductor, automotive, aerospace, life sciences, and other industrial applications.

What you will do

• Enter and process customer orders, credit memos, returns, and credit card orders.
• Coordinate freight, international shipments, and consolidation shipments.
• Respond to customer inquiries by phone and email with timely, professional communication.
• Provide troubleshooting and resolution support for customers and internal departments.
• Participate in project teams addressing operational topics and improving the customer experience.
• Suggest and implement process improvements while adopting new technologies and workflows.

Requirements

• At least 1 year of experience in order processing or customer service.
• Proficiency with Microsoft Office, including Word and basic Excel.
• Strong organization and multitasking skills for a fast-paced environment.
• Excellent relationship-building skills and a professional demeanor.
• Professional communication skills by email, phone, and in person.

Nice to have

• Experience with SAP or other business software platforms.
• Strong general computer skills.

Culture & Benefits

• Full-time employment with flexible work hours.
• Profit-sharing bonus with a target of 10%.
• 401(k) match of up to 8%, subject to the vesting schedule.
• Medical, dental, health, and vision benefits, plus vacation and sick time.
• Tuition reimbursement, relocation assistance, green initiatives, and health and wellness programs.
• Lean and Agile work environment focused on diversity, equity, and inclusion.