Fulfillment Associate - Document Management and Processing

Location: 820 Bear Tavern Road, Ewing, New Jersey, USA; onsite Monday-Friday, 8:30am-5:00pm

Salary: $32,600.00-$54,650.00 USD annually

Company

hirify.global provides professional information, software, and services through its CT Corporation business.

What you will do

• Process state and customer documents according to established standard operating procedures.
• Review and fulfill initial filings, retrieval requests, incorporations, formations, and other document requests.
• Analyze customer requests, communicate progress, resolve issues, and escalate matters when needed.
• Create process documentation and support process and policy change implementation.
• Train customers, team members, and vendors on products and jurisdictional requirements.
• Analyze data, recommend process improvements, and support special projects.

Requirements

• At least two years of customer service or related work experience.
• High school diploma or equivalent certification; some college is preferred.
• Effective written and verbal communication skills, with the ability to prioritize requests from multiple sources.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, plus excellent data-entry skills.
• Strong multitasking, analytical, organizational, time-management, and problem-solving abilities.
• Ability to work onsite in Ewing, New Jersey, Monday-Friday.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews may include in-person participation and onsite appearance at a hirify.global office.

Hiring process

• Participate in interviews without AI tools, external prompts, or third-party assistance.
• Virtual backgrounds must be removed, and in-person interviews may be included.