Customer Service Representative (Property & Casualty Insurance)

Location: Remote, based in the United States. Standard schedule is Monday through Friday, 9:00 a.m. – 5:30 p.m.; PST hours are strongly preferred.

Salary: $20–$29 per hour.

Company

hirify.global Insurance Experts is hirify.global’s Property & Casualty agency, helping customers quote, compare, and bind Home, Auto, Umbrella, and Flood insurance through carrier partners.

What you will do

• Answer customer questions by phone and email about policies, endorsements, renewals, and general servicing.
• Prepare and send certificates of insurance, declaration pages, proof of coverage, and other policy documents.
• Support renewals by collecting updated customer information and coordinating with licensed agents.
• Partner with licensed agents on complex issues and escalate questions that require licensed guidance.
• Maintain accurate records across CRM, agency management, and carrier systems.
• Identify recurring customer problems and support general servicing and operational improvements.

Requirements

• 1–3 years of experience in customer service, sales, or an insurance-related role.
• High school diploma or equivalent.
• Clear, professional customer communication.
• Ability to manage multiple systems and priorities while maintaining attention to detail.
• Good judgment about which issues to resolve independently and which to escalate to a licensed agent.

Nice to have

• Active Property & Casualty license.
• Experience with CRM tools, agency management systems, or carrier platforms.
• Previous insurance servicing or agency experience.

Culture & Benefits

• Remote work with a company-provided laptop, work-from-home equipment stipend, and co-working space subsidy.
• Medical, dental, and vision coverage, plus HSA and FSA plans with a monthly company contribution.
• Flexible vacation time, 11 holidays, company shutdown, new parent leave, mental health support, and a paid sabbatical after five years.
• Monthly wellness, cell phone, and remote-work Wi-Fi stipends.
• 401(k) with a 4% company match, disability and life insurance, financial wellness support, and access to a Certified Financial Planner.
• Employee resource groups, volunteer time off, charitable matching, hackathons, and team events.