Member Advocate (Healthcare)

Location: Remote for candidates local to the Eastern Standard Time zone; training is scheduled from 9:00 a.m. to 5:00 p.m. EST, followed by a 10:30 a.m. to 6:30 p.m. EST shift.

Salary: $20.51 per hour during training, equivalent to $40,000 per year; salary increases may apply after training and milestone completion.

Company

hirify.global provides health insurance and pursues quality, affordable, and equitable healthcare with a consumer-focused experience.

What you will do

• Answer member questions and resolve medical and dental benefit issues by phone.
• Explain complex health insurance information in clear, accessible terms.
• Provide empathetic guidance and help members reach effective resolutions.
• Research member issues and gather information to support accurate answers.
• Complete phased new-hire training and participate in ongoing learning and development.
• Work 37.5 hours per week in a fast-paced, unscripted service center environment.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience with frequent communication by phone, email, and/or in person.
• Comfort with technology, Microsoft Office applications, and learning new tools and software.
• Must be local to the Eastern Standard Time zone.
• Strong communication, empathy, organization, critical thinking, multitasking, and problem-solving skills.
• Remote work requires an appropriate, distraction-free, ergonomic work environment and compliance with hybrid working guidelines, including video participation in training and meetings.

Nice to have

• Experience in fast-paced, unscripted, service-first environments.
• Bilingual capability.

Culture & Benefits

• Health, wellness, tuition reimbursement, and 401(k) benefits.
• Paid holidays, vacation, personal time, and wellness time.
• Internal career pathing, mentorship, networking, and career-growth opportunities.
• Employee Resource Groups supporting shared backgrounds and colleague learning.
• Performance-based annual raises and bonuses, with variable pay eligibility.