Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team

Location: Remote within the United States; applicants must be eligible to work in the United States. Schedule: 6 am–6 pm PST, Monday through Friday, with possible Saturday hours.

Salary: $15–17 per hour, plus PTO and health benefits.

Company

hirify.global is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies improve revenue and quality outcomes through risk analytics, HEDIS software, medical record services, risk adjustment coding, and provider education.

What you will do

• Handle inbound and outbound calls with members to schedule no-cost in-home health assessment visits.
• Identify customer needs, answer questions, address complaints, and explain suitable solutions.
• Use active listening and customer diplomacy to clarify information, build rapport, and de-escalate difficult calls.
• Work with software, databases, scripts, and data-entry tools while maintaining accurate customer information.
• Meet or exceed call center performance metrics while delivering consistent customer service.
• Attend camera-on meetings, training, and other learning activities as required.

Requirements

• Mandatory bilingual proficiency in English and Spanish.
• At least 2 years of call center experience in a target-driven environment.
• Strong communication, active listening, customer empathy, time management, and problem-solving skills.
• Ability to multitask while speaking with customers, follow scripts and protocols, and work effectively in a fast-paced environment.
• Strong computer skills, including working knowledge of Microsoft Word, Excel, Outlook, and other data-entry tools.
• Windows 11 Pro laptop or desktop with video-calling capability and a high-speed, stable internet connection required. Typing speed of 40 WPM is required; 60 WPM is preferred.

Nice to have

• Experience with outbound sales processes.
• Customer service or directly related experience.
• Recognition, promotions, or a strong record of attendance and employment.

Culture & Benefits

• Full-time remote work within the United States.
• PTO and health benefits.
• Training and learning opportunities to expand role and company knowledge.
• Collaborative environment focused on customer support, reliability, honesty, and integrity.
• Flexible schedule within the stated operating hours, with possible Saturday shifts.