Supervisor Customer Service - LHB (Healthcare)

Location: Remote anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii

Annual compensation: $42,200–$79,300, plus eligibility for an annual incentive bonus.

Company

Purpose-driven healthcare organization focused on making healthcare simpler, better, and more affordable.

What you will do

• Supervise the day-to-day work of a remote team of inbound and outbound customer service representatives.
• Support achievement of client service expectations and Health Benefits service objectives.
• Manage client advocacy cases involving clients, healthcare providers, insurers, and community resources.
• Research, solve, organize, track, and report on cases requiring one or multiple interactions.
• Develop staff capabilities and promote consistent, high-quality customer service.

Requirements

• High school diploma or GED equivalent.
• At least one year of supervisory or lead experience in a call center.
• Three to five years of customer service experience in a call center.
• At least three years of healthcare, health insurance, claims processing, or provider billing experience.
• Knowledge of healthcare reform and Medicare/Medicaid benefits.
• Strong organization, communication, problem-solving, independent working, and Microsoft Office skills.

Nice to have

• Associate degree.
• Bilingual English/Spanish skills.

Culture & Benefits

• Development opportunities, meaningful work, collaboration, and continuous improvement.
• Health and wellness benefits, 401(k) savings plan, and pension plan.
• Paid time off, paid parental leave, paid holidays, disability insurance, and supplemental life insurance.
• Employee assistance program, tuition reimbursement, and additional incentives.