Benefit Advocate (Healthcare Benefits)

Location: Remote within the continental United States, excluding California, New York, Alaska, and Hawaii

Compensation: $14.97–$28.12 per hour, plus eligibility for an annual incentive bonus.

Company

Healthcare organization focused on making healthcare simpler, better, and more affordable through benefit services and employee support.

What you will do

• Manage a high volume of service requests by phone, email, portal, and chat.
• Educate employees and their immediate family members about healthcare and wellness benefits.
• Help callers navigate benefit plans and obtain maximum value from available programs.
• Provide direction and resolve a variety of benefit-related issues.
• Work in a 24/7/365 call center, including some third shifts, evenings, weekends, and holidays.

Requirements

• High school diploma or GED equivalent.
• At least one year of insurance and/or benefits customer service experience.
• Excellent written and verbal communication, grammar, tonal control, and clear dictation.
• Proficiency with Microsoft Office Suite, data entry, and electronic mail applications.
• Ability to organize and prioritize work in a fast-paced environment and sit while using the phone for extended periods.
• Availability for a flexible 37.5-hour work week in a 24/7/365 call center environment.

Nice to have

• Associate degree.
• Bilingual Spanish/English communication skills.
• EBS, PHR, SPHR, or CBP certification.

Culture & Benefits

• Development opportunities and meaningful work in a collaborative, continuously improving environment.
• Health and wellness benefits.
• 401(k) savings plan and pension plan.
• Paid time off, paid parental leave, paid holidays, disability insurance, and supplemental life insurance.
• Employee assistance program, tuition reimbursement, and additional incentives.