Post Sales Support I

Location: Pewaukee, Wisconsin, USA; onsite

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Provide accurate, timely, and friendly information to customers.
• Anticipate customer needs and deliver effective service and final resolution.
• Manage call queues and workload volumes while meeting internal and external service levels.
• Escalate inquiries beyond the role's scope with a smooth customer transition.
• Achieve incoming call goals and maintain current knowledge of products, services, and promotions.
• Participate in training and continuing education and perform other assigned duties.

Requirements

• High school diploma or equivalent.
• At least six months of experience handling a high volume of inbound calls or working in customer support.
• Proficiency with Microsoft Office Suite and intermediate computer skills.
• Strong verbal and written communication, customer service, problem-solving, troubleshooting, and attention-to-detail skills.
• Ability to type 40 words per minute while speaking with customers and work flexible hours.
• Ability to stand, walk, talk, hear, use computer equipment, and occasionally lift up to 25 pounds; occasional travel may be required.

Nice to have

• Experience using SAP or an equivalent ERP system.

Culture & Benefits

• Training and continuing education support ongoing product knowledge development.
• Customer interactions are handled with friendly etiquette, objectivity, and empathy.
• Equal opportunity employment is provided to qualified applicants.