2 дня назад
Customer Service Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (Customer Support): Supporting customers by responding to inquiries, resolving issues, processing orders and returns, and providing product information with an accent on clear communication, efficient troubleshooting, and accurate recordkeeping. Focus on handling complex customer issues, coordinating with internal departments, and maintaining a consistent customer experience.
Location: Dallas, TX; full-time on-site
Company
is a marketing firm that develops creative, strategic, and innovative marketing solutions.
What you will do
- Respond to customer inquiries by phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently.
- Process orders, returns, and exchanges according to company policies.
- Maintain accurate records of customer interactions and transactions.
- Provide product information and recommendations.
- Collaborate with other departments on complex customer issues.
Requirements
- High school diploma or equivalent.
- Experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Familiarity with customer service software and CRM systems.
- Ability to multitask and manage time effectively.
Nice to have
- Associate's or bachelor's degree.
Culture & Benefits
- Full-time on-site work with growth potential.
- Medical, dental, vision, and paid time off benefits.
- Training and development support.
- Collaborative team environment.
- Opportunity to work with an innovative, purpose-driven company.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →