Customer Support - Resolution Specialist (Packaging)

Location: Pewaukee, Wisconsin, USA; onsite

Company

hirify.global develops packaging and automation products and combines the scale of a growing global organization with an entrepreneurial work environment.

What you will do

• Coordinate, track, and follow up on escalated customer complaint cases through resolution.
• Communicate issue and service-status updates to internal stakeholders and customers when needed.
• Submit and manage claims, credits, returns, replacements, and other customer-order resolutions.
• Create shipments, packing slips, tracking records, and commercial invoices for compliant order processing.
• Receive and issue products from inventory while maintaining accurate movement documentation.
• Coordinate the disposition of defective or malfunctioning label products with the quality group.

Requirements

• High school diploma or GED required.
• At least two years of experience in customer service, complaint resolution, returns, production support, manufacturing, distribution, quality support, or a related environment.
• Strong organization, documentation, follow-up, problem-solving, and communication skills.
• Ability to manage multiple open items, prioritize work, and escalate delayed resolutions.
• Ability to collaborate with customers, suppliers, and internal teams at all organizational levels.
• Experience with QT9, ERP systems, CRM tools, Microsoft Office, or similar business systems is preferred.

Culture & Benefits

• Open, communicative environment that encourages individual initiative.
• Career growth opportunities within a growing organization.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company matching.
• Benefits eligibility begins on the first day of employment.
• Employment eligibility in the United States is verified through E-Verify.