Strategic Accounts Central Service Coordinator

Location: Germantown, Wisconsin, United States; onsite full-time

Company

hirify.global supplies industrial, medical, and specialty gases, safety products, ammonia products, and process chemicals across the United States as an Air Liquide subsidiary.

What you will do

• Support customer requests by researching servicing branches and contacts, setting up new accounts, and processing orders.
• Coordinate product deliveries and cylinder pickups while confirming requested dates and communicating changes proactively.
• Validate cylinder balances and initiate cylinder audits or account closures.
• Analyze and resolve customer issues while identifying opportunities to improve customer satisfaction.
• Organize and prioritize shared responsibilities to ensure smooth daily operations.
• Contribute proactively in a collaborative environment as responsibilities evolve.

Requirements

• High school diploma required.
• At least two years of customer service, sales, or relevant work experience.
• Strong verbal and written communication, attention to detail, creative problem-solving ability, and proficient typing and keyboarding skills.
• Valid United States employment authorization is required.
• Visa sponsorship is not available now or in the future.

Nice to have

• Associate’s or bachelor’s degree.
• Experience using SAP.

Culture & Benefits

• Inclusive workplace focused on safety, customer success, sustainability, and innovation.
• Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, and an Employee Assistance Program.
• Paid parental leave, vacation, sick time, floating holidays, jury duty, bereavement leave, and holidays for eligible full-time employees.
• 401(k) plan with company matching, tuition assistance, tuition discounts for eligible dependents, and a scholarship program.
• Benefits begin after 30 days of employment.