Customer Support Specialist (Heavy Equipment)

Location: Office-based role in McConnellsburg, Pennsylvania, United States

Salary: $51,400–$79,200 per year

Company

JLG, an Oshkosh company, develops access equipment, training, and support solutions for the construction and access industry.

What you will do

• Respond to complex customer inquiries by phone, email, and chat while providing accurate, professional support.
• Identify replacement parts and provide pricing and availability information.
• Process and troubleshoot customer orders, quotes, invoices, purchase orders, returns, credits, and shipping or receiving activities.
• Research products, equipment models, and order-management systems to resolve discrepancies and customer concerns.
• Document customer scenarios, follow-ups, resolutions, and continuous improvement suggestions.
• Support internal Marketing, Sales, Manufacturing, Engineering, Warranty, Parts Distribution, Product Safety, and Aftermarket teams.

Requirements

• Bachelor’s degree in business administration, communication, marketing, or a related field plus two or more years of relevant experience, or an equivalent combination of education and experience.
• Strong customer-service, written and spoken communication, organization, follow-through, and attention-to-detail skills.
• Basic proficiency in reading engineering drawings and interpreting hydraulic and electrical schematics.
• Basic proficiency with Microsoft Office and experience with ERP or related systems such as XA, Salesforce, or Online Express.
• Ability to work in a professional office environment with extended periods of computer and telephone use.

Nice to have

• Experience in the automotive or heavy-duty equipment industry.
• Previous customer service experience.
• Proficiency in a second language such as Spanish or French.
• Ability to mentor less experienced team members and support onboarding or continuing education.

Culture & Benefits

• Professional development through skills training and learning opportunities.
• People-first culture guided by integrity, perseverance, and collaboration.
• Opportunities to participate in departmental initiatives, meetings, and continuous improvement efforts.
• Reasonable accommodations are available for applicants with disabilities.