Customer Service Representative (National)

Location: Romeoville, IL, United States; hybrid workplace. For employees working in Romeoville, the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Compensation: $20.00–$34.00 per hour

Company

hirify.global is a provider of precision-engineered products and customer-focused support, formed through the 2019 merger of Anvil International and Smith-Cooper International.

What you will do

• Respond to customer inquiries through phone, email, and live chat, aiming for first-contact resolution.
• Provide support for product and service questions, technical issues, and account management.
• Resolve complaints and process RMAs, credits, and debits in the company portal and CRM.
• Process customer and outside-sales RFQs accurately and efficiently in the ERP platform.
• Collaborate across functions, escalate complex issues, and identify customer-experience improvements.
• Document interactions, build trust with assigned customers, support buying decisions, and monitor service KPIs in Power BI.

Requirements

• Bachelor’s degree or equivalent work experience in B2B customer service.
• Excellent verbal and written communication skills, including conflict-resolution abilities.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to remain calm under pressure and adapt to changing priorities in a fast-paced environment.
• Proficiency working with an ERP system.

Nice to have

• Experience with CRM systems.

Culture & Benefits

• Hybrid workplace arrangement.
• Monday–Friday schedule for Romeoville-based employees.
• Focus on customer experience, quality, and service excellence.
• Equal opportunity employment.

Hiring process

• Application review.
• Interview.
• Hiring decision.