Customer Service Engineer III

Location: Cincinnati, OH, United States

Salary: $55,000 minimum starting salary plus bonus potential

Company

hirify.global provides business equipment servicing, technical support, networking installations, and customer service.

What you will do

• Schedule and complete service calls in line with contractual commitments.
• Perform break-fix service, networking installations, scanning setup, and equipment installation.
• Service business equipment independently, including low- and mid-volume color systems.
• Troubleshoot printer and network issues and provide technical assistance to technicians and managers.
• Maintain tool kits, supplies, inventory, service documentation, and required service records.
• Support customer relationships, sales activities, technical seminars, and vendor coordination.

Requirements

• High school diploma or equivalent.
• Associate degree or technical-school training in electronics, electrical technology, computer technology, or a related field.
• 7+ years of experience repairing technical or business equipment.
• Competence with core computer systems, troubleshooting, decision-making, organization, and customer relations.
• Valid driver's license and ability to operate a motor vehicle.
• Ability to lift up to 50 pounds and sit, stand, or stoop for extended periods; full-time availability required.

Nice to have

• Industry or manufacturer-specific certifications, including Canon, Ricoh, Xerox, Konica Minolta, Sharp, or HP.

Culture & Benefits

• Work closely with customers, vendors, logistics, service managers, technicians, parts, customer service, and technical leadership.
• Training includes vendor CBT courses, classroom training, and authorized training-facility programs.
• Requires Emperon Connectivity Course, Outward Associates and Professional Courses, and two Expert courses on the Learning Place.
• Compensation includes bonus potential.