Field Services Engineer I or II (Medical Devices)

Location: Queens, NY, United States; onsite field service role with frequent local travel, adjacent-area backup support, and weekend on-call rotations.

Salary: $38–$50 USD per hour. A separate base compensation range of $27.58–$51.22 is also listed.

Company

hirify.global develops electro-mechanical, automated, and robotic medication management solutions for healthcare environments.

What you will do

• Perform onsite troubleshooting, preventive maintenance, and emergency maintenance of electro-mechanical and automation solutions.
• Communicate with nursing and pharmacy staff, including manager- and director-level stakeholders.
• Document service events, meet response-time and service-level requirements, and maintain customer satisfaction.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Manage parts inventory and the return materials process.
• Provide coaching and mentoring at Level II and support staff meetings as needed.

Requirements

• Coursework in network engineering, robotics, electronics, or a related discipline.
• Experience working in a hospital environment.
• Ability to lift 50 lbs. to approximately 5 ft. high and maintain a home work area with space for trunk stock inventory.
• Availability Monday through Friday, 24 hours a day as needed, plus weekend on-call rotations.
• Valid driver's license, acceptable driving record, personal vehicle in acceptable condition, and eligibility under hirify.global's insurance requirements.
• For Level II: relevant experience, equivalent engineering or trade training, or up to seven years of experience troubleshooting and repairing electronic, mechanical, or computer devices.

Nice to have

• Bachelor's degree in engineering, technology, or a related discipline.
• Experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Knowledge of FDA regulations for medical devices and quality management systems.

Culture & Benefits

• Work directly with healthcare professionals to improve healthcare delivery and patient outcomes.
• Opportunities to learn pharmacy and nursing workflows and specialized automated or robotic products.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, disability coverage, retirement plans with matching, and paid time off.