Customer Support Associate- Waco, TX

Location: Waco, Texas, United States; onsite indoor work

Company

hirify.global provides natural gas services and operates a customer contact center supporting customer accounts and service needs.

What you will do

• Respond to current and prospective customers about service connections, disconnections, billing questions, and payment arrangements.
• Process basic customer transactions and requests within the designated authority level.
• Resolve customer issues using company policies and procedures, escalating matters when needed.
• Correct account errors and provide accurate information through the online Customer Information System.
• Research account discrepancies, verify customer identity and addresses, and address delinquent accounts.
• Handle calls involving natural gas and other potential emergency situations while following standardized safety procedures.

Requirements

• High school diploma or GED.
• Successful completion of the Customer Service Assessment.
• Excellent verbal and written communication skills.
• Ability to perform basic arithmetic and use intermediate computer skills for data entry, reference, and retrieval.
• Ability to work onsite in Waco, Texas, Monday through Friday from 9:15 a.m. to 6:15 p.m.
• Pre- and post-employment screenings, including Department of Transportation and Pipeline Hazardous Material Safety Administration drug testing, are required for this safety-sensitive position.

Nice to have

• Previous experience with a Customer Information System.
• Spanish-English bilingual ability; an additional $2.00 per hour is available after training completion and bilingual assessment.

Culture & Benefits

• Employee-focused culture with emphasis on work-life balance, inclusion, and diversity.
• Paid training and LinkedIn Learning.
• Paid holidays, paid time off, and parental leave.
• Retirement savings plan with matching and fixed annual company contributions.
• Health, dental, vision, life, disability, HSA, FSA, wellness, and employee assistance benefits.
• Annual bonus opportunity and identity theft protection.