Customer Service Representative

TL;DR

Customer Service Representative (CRM/Customer Support): Supporting customers by resolving moderately complex inquiries, processing orders and billing information, and maintaining accurate account records with an accent on communication, product knowledge, and service quality. Focus on solving escalated customer issues, managing account changes, and mentoring new hires while maintaining compliance and customer satisfaction.

Location: USA — Houston, TX; preferred candidates must be located in Houston and available Monday–Friday, 10:00 a.m.–7:00 p.m. CST. Applicants may be required to appear onsite at a hirify.global office for interviews.

Salary: $29,200–$48,900 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software, and services.

What you will do

• Respond to customer inquiries and provide detailed product and service information.
• Resolve moderately complex customer issues and complaints, escalating unresolved cases when needed.
• Process and verify customer orders, billing information, account upgrades, and account changes.
• Update customer records and conduct follow-ups to support customer satisfaction.
• Maintain compliance and quality standards while documenting customer interactions.
• Assist with training new hires and mentoring new team members.

Requirements

• Clear and professional communication skills.
• Ability to build effective customer relationships and resolve moderately complex issues.
• Strong organization and time-management skills.
• Good understanding of multiple product and service features.
• Familiarity with CRM tools and databases.
• Knowledge of quality assurance standards and ability to support new team members.

Culture & Benefits

• Dynamic and collaborative work environment.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interview process may include in-person participation and does not permit AI tools or external prompts.