Customer Care Specialist

Location: Layton, Utah, USA

Company

hirify.global provides recycling, waste management, hazardous waste, environmental services, and sustainability solutions across North America.

What you will do

• Resolve complex escalated customer service concerns under the guidance of the Customer Care Supervisor.
• Respond to customer concerns professionally and empathetically through calls and email.
• Collaborate with Business Unit and Customer Resource Center personnel to develop effective solutions.
• Record customer interactions, service information, billing details, and route data in company systems.
• Perform root cause analysis, review calls, and identify trends in customer concerns.
• Develop and refine action plans to improve escalation handling and customer experience processes.

Requirements

• High school diploma or G.E.D.
• At least 2 years of experience in a call center or customer service environment with significant direct customer contact.
• Experience handling escalated customer service issues.
• Experience responding to inbound inquiries, upselling, and closing new business opportunities.
• Understanding of company products, services, sales, and procedures, along with proactive problem-solving and interpersonal skills.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts, disability coverage, life insurance, and an employee assistance program.
• Retirement plan with company matching and an Employee Stock Purchase Plan.
• Paid time off and employee discount programs.
• Safety, customer service, environmental responsibility, and human-centered values.