Customer Support Associate

Location: Amarillo, Texas, United States. Monday through Friday, 9:15 am to 6:15 pm.

Company

hirify.global provides an employee-focused workplace with customer service roles, training, benefits, and safety-focused operating procedures.

What you will do

• Respond to current and prospective customers about service connections, disconnections, billing questions, and payment arrangements.
• Process basic customer transactions and requests within the designated level of authority.
• Resolve customer issues using company policies and procedures, escalating matters when necessary.
• Correct customer account errors and provide accurate information through an online Customer Information System.
• Research account discrepancies, verify customer identity and addresses, and address delinquent accounts.
• Handle calls involving natural gas and other potential emergencies while following standardized safety procedures.

Requirements

• High school diploma or GED.
• Successful completion of the Customer Service Assessment.
• Excellent verbal and written communication skills.
• Basic arithmetic skills and intermediate computer skills for data entry, reference, and information retrieval.
• Pre- and post-employment screenings, including drug testing, are required for this safety-sensitive position.
• Ability to work indoors, sit for extended periods, and occasionally perform bending, reaching, grasping, twisting, turning, or lifting activities.

Nice to have

• Previous experience with a Customer Information System.
• Spanish-English bilingual skills; an additional $2.00 per hour is available after training completion and a bilingual assessment.

Culture & Benefits

• Employee-focused culture with an emphasis on work-life balance, inclusion, and diversity.
• Benefits are eligible from the first day of employment.
• Paid holidays, paid time off, parental leave, and paid training.
• Retirement savings plan with matching and fixed annual company contributions, plus annual bonus opportunity.
• Health, dental, vision, life, disability, and flexible spending benefits, including an HSA company contribution with an HDHP.
• Wellness programs, employee assistance, identity theft protection, and LinkedIn Learning.