Service Coordinator II

Location: Corona, California, United States

Company

hirify.global's Energy Systems business provides industrial power equipment and solutions through sales, service, and rental operations.

What you will do

• Serve as the primary contact for customers, triage service requests, and coordinate prompt resolution.
• Create, update, and manage service jobs, customer accounts, equipment transfers, contracts, renewals, and electronic records.
• Schedule field technicians, preventative maintenance, repairs, and emergency service requests through a rotating on-call team.
• Monitor customer portals and track work orders from initiation through completion, escalating issues when needed.
• Review completed jobs for billing readiness and collaborate with technical billers to finalize invoicing.
• Support service operations meetings, cross-functional coordination, and cross-training for Service Coordinator I team members.

Requirements

• High school diploma or G.E.D.
• Two to four years of administrative experience in a service-related business.
• Two to four years of experience scheduling field technicians and/or providing customer service.
• Computer literacy and working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Basic knowledge of service parts and the service industry, with mechanical and technical aptitude.
• Time management, interpersonal, basic mathematical, and high-pressure problem-solving skills.

Nice to have

• Associate or bachelor's degree in a related field.
• Four years of administrative experience in a service-related business and four years of technician scheduling or customer service experience.
• Experience with enterprise systems such as FieldServio or SAP.
• Proficiency in schematics and service documentation.

Culture & Benefits

• Full-time employment supporting industrial power service operations.
• Work under general direction while managing an independent workload.
• Participate in department meetings and cross-functional support activities.
• Join a rotating on-call team for emergency service requests as required by the location.
• Regular computer-based work with occasional walking, standing, bending, reaching, and lifting up to 25 pounds.