Parts Administrator I

Location: Tulsa, OK; all tasks are performed on-site.

Company

hirify.global manufactures HVAC equipment and supports aftermarket, service, customer service, and warranty operations.

What you will do

• Process daily parts orders, adjustments, debits, returns, and warranty claims accurately and on time.
• Respond to customer inquiries about freight claims, credit issues, lead times, and part identification.
• Prepare air-freight shipping documentation and packing lists.
• Process credit card transactions and maintain detailed transaction records.
• Coordinate with vendors, representatives, production, purchasing, accounting, shipping, warranty, and sales teams to resolve order issues.
• Investigate customer concerns, implement corrective actions, support team training, and report account and order status to management.

Requirements

• High school diploma or GED.
• At least 2 years of experience in customer service, administrative support, or parts coordination in a manufacturing or construction-related environment, or an equivalent combination of education and experience.
• Strong customer service, communication, organization, prioritization, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Accurate data-entry and documentation skills, with familiarity with parts identification and order-processing procedures.
• Ability to work on-site in Tulsa, OK; occasional visits to the warehouse or production floor may be required, including PPE use.

Nice to have

• Experience in wholesale parts, HVAC, or construction industries.
• HVAC training or technical coursework.

Culture & Benefits

• Professional, climate-controlled office environment.
• Regular cross-functional interaction with internal departments and external partners.
• Occasional standing, walking, and lifting of office supplies or documents up to 25 pounds.
• Safety-sensitive position requiring adherence to safety protocols.