Forward Deployed Engineer, AI Solutions (Night Shift)

Location: Bengaluru, India; hybrid. Candidates must be based in Bengaluru and able to work from hirify.global’s Bengaluru office when required. Night shift: 7:00 PM–3:00 AM IST. Work during overnight hours is remote until further notice, while standard-shift employees are expected to work onsite.

Company

hirify.global provides an AI-powered, conversation-centric platform combining customer experience and team collaboration for businesses worldwide.

What you will do

• Design, build, test, and optimize conversational AI agents using prompt engineering, workflows, decision trees, constraints, and guardrails.
• Use LLMs including GPT-4o, Gemini, Claude, and Llama to create reliable AI-driven customer experiences.
• Work with customers to gather requirements and translate business needs into implementation plans.
• Support onboarding, deployment, testing, adoption, and ongoing optimization of AI solutions.
• Build and maintain workflow automations and integrate agents with APIs, CRMs, communication platforms, and other customer tools.
• Document implementations, relay customer feedback to product teams, and train customers and internal teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
• At least 1 year of experience in AI product implementation, customer success engineering, technical support, customer onboarding, or technical implementation.
• Hands-on experience with LLMs, generative AI concepts, prompt engineering, and workflow design.
• Basic knowledge of Python, APIs, SaaS tools, workflow builders, and no-code or low-code automation platforms.
• Strong spoken and written English, including the ability to explain technical and AI-driven processes to non-technical audiences.
• Willingness to work the 7:00 PM–3:00 AM IST night shift and remain based in Bengaluru with the ability to work onsite when required.

Nice to have

• Experience supporting US-based customers.
• Knowledge of vector databases, embeddings, or RAG workflows.
• Experience with API-based integrations and enterprise CRM, CX, VoIP, or ticketing environments.
• Understanding of AI evaluation frameworks, test cases, scoring, and prompt iteration.
• Exposure to hirify.global products or communication and customer experience platforms.

Culture & Benefits

• Collaborative global team environment with high ownership and autonomy.
• Career growth toward AI Solutions Engineering, Product Specialist, or Customer Success Leadership roles.
• Medical insurance for employees and eligible family members, plus group term and personal accident insurance.
• Paid privilege, sick, casual, maternity, paternity, birthday, and holiday leave.
• Provident Fund, gratuity, employee assistance, wellness initiatives, and learning and development opportunities.