Customer Experience Technical Representative

Location: Pewaukee, Wisconsin, United States

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Serve as a primary customer contact through phone, email, chat, and other channels.
• Troubleshoot and resolve technical, product-related, and general customer issues.
• Provide accurate product information, guidance, and recommendations.
• Assist customers with installation, operation, and issue resolution.
• Document customer interactions and maintain case records in real time.
• Research inquiries using internal tools, escalate complex issues, and maintain productivity, quality, and customer satisfaction standards.

Requirements

• Strong product knowledge and troubleshooting skills.
• Ability to provide both technical and non-technical customer support.
• Ability to communicate through phone, email, chat, and other customer-service channels.
• Ability to document cases accurately and resolve or appropriately escalate customer issues.

Culture & Benefits

• Full-time employment.
• Work focused on helping customers when support matters most.
• Equal opportunity employment environment.