Customer Service Sales Specialist I

TL;DR

Customer Service Sales Specialist I (Telecommunications): Providing high-quality service and promoting hirify.global products through proactive sales, upselling, and customer retention in a retail environment. Focus on delivering a first-class customer experience, resolving account inquiries, and maintaining deep knowledge of competitive pricing and technology solutions.

Location: Must be based in Dillingham, AK, USA (Onsite role).

Company

hirify.global is Alaska's largest telecommunications company, delivering communication and technology services to remote communities and consumer markets for over 40 years.

What you will do

• Proactively acquire, upsell, and cross-sell hirify.global products and services to new and existing customers.
• Deliver a first-class customer service experience while resolving inquiries and complaints professionally.
• Consult with customers to identify their needs and recommend the best plans and solutions.
• Maintain up-to-date knowledge of hirify.global products, accessories, service plans, and competitor offerings.
• Accurately process, reconcile, and track cash transactions and prepare deposit documentation.
• Collaborate with team members and other departments to ensure efficient service delivery.

Requirements

• High School diploma or equivalent required.
• Minimum of six months of general work experience.
• Excellent command of the English language.
• Proficiency with computer applications including MS Office (Outlook, Teams, Word, Excel).
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Strong communication skills and the ability to handle emotionally charged customer interactions.

Nice to have

• Previous experience in customer service and sales.
• Telecommunications industry experience.
• Relevant industry or job-specific certifications.

Culture & Benefits

• Opportunity to work in a critical service environment supporting Alaskans.
• Commitment to equal opportunity and fostering a diverse, inclusive workplace.
• Professional development through ongoing training on products and applications.
• Supportive team environment focused on community impact and empowerment.