IT Client Services - Support Technician

Location: Logan, Utah, United States; onsite support with prolonged computer work and physical duties including lifting equipment up to 50 lbs, bending, standing, climbing, and walking.

Company

hirify.global is a publicly traded US manufacturer of printed circuit boards, RF components, microwave and microelectronic assemblies, and mission systems.

What you will do

• Handle help desk calls, create request records, diagnose user issues, and resolve Level One software, hardware, network, internet, and connectivity problems.
• Provide phone and one-on-one technical support and training, communicate solutions clearly, create FAQ materials, and escalate complex issues.
• Order, configure, deploy, inventory, repair, and maintain PCs, peripherals, software, printers, and related hardware.
• Support network cabling, network interface cards, servers, switches, local printing, email, internet access, and third-party warranty repairs.
• Maintain Active Directory accounts, manage VOIP, assist with AirWatch mobile activations, and support WebEx Meeting Suite.
• Participate in after-hours support and an on-call rotation while coordinating with the Site IT Administrator, management, vendors, and other team members.

Requirements

• 2–3 years of related experience.
• Knowledge of current desktop and laptop operating systems and hardware; ability to install and troubleshoot Microsoft Office and other desktop applications.
• Experience troubleshooting networks, printers, PCs, email, internet access, and remote-access environments.
• Familiarity with Microsoft Office, VOIP, Oracle, Java, Windows OS, Terminal Services, FTP, Telnet, DOS, remote-access tools, Endpoint Security, VPN, and ManageEngine Suite.
• Ability to follow troubleshooting and process documentation, read and apply complex technical information, and maintain accurate records.
• Strong communication, reading, documentation, and basic math skills; ability to explain technical information in an understandable way.
• Ability to work with minimal supervision, learn new technologies, share technical knowledge, and maintain cooperative working relationships.
• Ability to provide customer-focused support in a diverse environment and maintain punctual, predictable attendance.
• Must comply with TTM export-control policies and applicable ITAR, EAR, and OFAC requirements, including procedures concerning restricted technical data, foreign visitors, shipments, and vendor approvals.

Nice to have

• MS or Cisco certification.

Culture & Benefits

• Full-time role with after-hours support responsibilities and participation in an on-call rotation.
• Benefits include medical, dental, vision, 401(k), flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation, and paid holidays.
• Benefits become available on the first day of the month following the hire date.
• Collaborative work with site IT and management, with emphasis on customer service, technical learning, and exceeding customer expectations.