IT Client Services - Support Technician

Location: Logan, Utah, United States; on-site role with after-hours and on-call site support.

Company

hirify.global is a publicly traded US manufacturer of printed circuit boards, mission systems, RF components, and advanced electronic assemblies.

What you will do

• Handle help-desk calls, create request records, diagnose user issues, and resolve Level One software, hardware, network, and internet problems.
• Set up, configure, inventory, repair, and maintain desktop computers, laptops, peripherals, printers, and related equipment.
• Provide clear technical guidance and one-on-one training to end users, and create FAQ materials.
• Administer Active Directory accounts, VOIP, AirWatch mobile activations, WebEx Meeting Suite, and remote-access tools.
• Coordinate vendor warranty repairs, perform non-covered equipment repairs, and assist with LAN cabling and network equipment installation.
• Participate in after-hours support and the site on-call rotation while escalating complex issues to the appropriate team members.

Requirements

• 2–3 years of related experience in IT support or a similar role.
• Strong knowledge of current desktop and laptop operating systems, hardware, Microsoft Office, network and printer troubleshooting, VPN, remote access, and endpoint security.
• Ability to follow troubleshooting documentation, learn new technologies, work with minimal supervision, and communicate technical information clearly to users.
• Familiarity with Windows, Terminal Services, FTP, Telnet, DOS, Oracle, Java, ManageEngine, VOIP, and remote-access applications.
• Must be able to lift equipment weighing up to 50 pounds unassisted and perform bending, standing, climbing, walking, and prolonged computer work.
• Must comply with US ITAR, EAR, OFAC, and TTM export-control requirements; access to ITAR products and related technical data is restricted to US citizens and US permanent residents.

Nice to have

• Microsoft or Cisco certification.

Culture & Benefits

• Health, dental, and vision insurance options.
• 401(k), flexible spending account, and health savings account.
• Accident, life, and disability benefits.
• Paid vacation and holidays; benefits become available on the first day of the month following hire.
• Collaborative work with site IT administration, management, and other technical team members.