Technical Support Specialist I

Location: Washington, DC; on-site schedule required.

Salary: $36,160–$45,000 per year.

Company

hirify.global delivers cyber, engineering, financial management, and information technology solutions to Federal Government clients.

What you will do

• Provide Tier II and Tier III desktop support to staff through phone, email, in-person walk-ins, and self-service channels.
• Diagnose and resolve incidents involving Windows operating systems, software applications, workstations, printers, copiers, scanners, and mobile devices.
• Install, configure, upgrade, and deploy hardware and software, including audio-visual and mobile phone equipment.
• Analyze problems, implement temporary or permanent fixes, escalate incidents when needed, and restore service quickly.
• Record, update, and document requests in the IT service desk system and publish support documentation.
• Provide professional customer service, communicate with technical and non-technical colleagues, attend required training, and support changing priorities.

Requirements

• At least one year of previous Tier II or Tier III desktop hardware and software support experience.
• CompTIA A+ certification.
• General knowledge of Tier III desktop hardware and software support.
• Working knowledge of Microsoft Windows client operating systems, Microsoft Office, and Adobe Creative Suite.
• Excellent IT skills, computer literacy, organizational skills, attention to detail, initiative, and customer service knowledge.
• Previous customer service experience and the ability to communicate professionally face to face, by telephone, and in writing with a wide range of people.
• Ability to troubleshoot and analyze problems, plan and prioritize workload without supervision, and perform under pressure to meet SLAs.
• Willingness to work flexibly and enthusiastically in a dynamic, fast-paced environment, manage changing priorities, and work as a motivated team player.
• HS/GED required; ability to obtain Public Trust clearance.

Nice to have

• MCSA or ITIL Foundation Certificate (V2).
• Experience with Microsoft System Center Configuration Manager, encryption software such as McAfee Encryption, TrueCrypt, or BitLocker, Azure, and Microsoft 365.
• Mobile support and phone deployment experience; experience with Macs, iOS, and Dell hardware.
• Previous experience supporting a Federal Government client.
• Associate or bachelor’s degree in Computer Science or another relevant Information Technology field.

Culture & Benefits

• Full-time employment with health, life, disability, and retirement plans.
• Paid time off, professional growth opportunities, and tuition assistance.
• Collaborative, people-first environment with support for employee development.
• On-site work in Washington, DC; no travel required.