Workstation Support Technician (Windows)

Location: Primarily on-site in Wichita, Kansas, with occasional remote support opportunities, travel to company sites, and possible after-hours or weekend support. Core hours are Monday through Friday, 7:00 a.m.–4:00 p.m., with some flexibility.

Company

Staffing and workforce solutions provider offering this role as a 12-month W2 contract assignment.

What you will do

• Install, configure, maintain, and support company hardware, software, workstations, user accounts, email, and applications.
• Diagnose and resolve hardware, software, network connectivity, printer, and other workstation issues through in-person, remote, email, and phone support.
• Prioritize support requests based on urgency and business impact, document troubleshooting and resolutions in a ticket tracking system, and maintain hardware inventory records.
• Educate end users on troubleshooting techniques and best practices, explaining complex concepts in a clear and accessible way.
• Contribute to technical documentation and guides and stay current with workstation technology.
• Support additional equipment as required by assignment, including audio-visual systems, ruggedized laptops, virus kiosks, and related devices.

Requirements

• High school diploma or equivalent. An associate or bachelor’s degree in a relevant field is preferred.
• At least 2 years of experience as a workstation support technician or in a similar technical support role.
• Proficiency diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, including what it does and how it works, and VPN.
• Effective verbal and written communication with technical and non-technical users, including clear instructions and assistance.
• Customer-oriented approach and prior customer service experience, both face-to-face and by phone.
• Ability to adapt to changing priorities, manage multiple tasks in a fast-paced environment, solve problems critically under pressure, and work independently and collaboratively.
• Valid state-issued driver’s license. Ability to drive a company vehicle when travel is required.
• Ability to lift and carry computer equipment and peripherals weighing up to 70 pounds and perform tasks involving bending, kneeling, and reaching in tight spaces.
• W2 employment only; C2C and 1099 arrangements are not accepted.

Nice to have

• Associate or bachelor’s degree in a relevant field.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician.

Culture & Benefits

• Primarily office-based work with on-site visits to different departments and locations.
• Company-provided vehicle for travel within the service area.
• Some flexibility in core working hours and opportunities for overtime.
• Occasional after-hours or weekend support may be required for critical issues or planned system maintenance.
• Soft skills, teamwork, customer communication, and the ability to explain technical concepts are valued alongside technical capabilities.