Technical Support Specialist (Onsite in Fort Wayne, IN)

Location: Onsite in Fort Wayne, Indiana, United States

Company

hirify.global is a consulting and managed services company founded as KSM Consulting in 2008, bringing together engineers, mathematicians, data analysts, project managers, and business consultants to solve complex public- and private-sector challenges.

What you will do

• Provide responsive technical support to clients and explain technical challenges and solutions clearly to users of varied backgrounds.
• Escalate customer support issues with accurate information about criticality and timeliness, and confirm acceptance of escalated issues.
• Prepare, replace, install, and maintain desktops, laptops, printers, mobile devices, and other customer hardware.
• Maintain accurate customer documentation and perform customer maintenance activities.
• Monitor assigned alerts with the live helpdesk and deliver operational and project commitments in collaboration with the customer team.
• Organize, prioritize, plan, and complete work on time while participating in an on-call rotation and providing after-hours support as needed.

Requirements

• At least 1–3 years of experience as a Desktop Support Specialist or in a similar role.
• Excellent written and oral communication and customer service skills.
• Ability to explain technical challenges and solutions to people with different technical backgrounds.
• Ability to support Active Directory, file permissions, domains, backups, and antivirus.
• Ability to work with firewalls, switches, wireless networks, voice systems, DHCP, TCP/IP, DNS, and VPNs.
• Experience with computer replacement, IPCONFIG details, joining computers to domains, printer installations, user profile migrations, Outlook setup, and mobile-device email setup.
• Experience with Office 365, SharePoint, and QuickBooks.
• Willingness to participate in an on-call rotation and provide after-hours support as necessary.

Culture & Benefits

• Collaborative environment focused on empathy, problem-solving, client service, and meaningful outcomes.
• Full-time employment within the Managed Services business unit.
• Unlimited vacation and significant 401(k) contributions.
• Opportunities for professional development.
• Performance-focused compensation and benefits package.