IT Support Specialist II

Location: On-site at the Losee Road Facility, 2621 Losee Rd, North Las Vegas, Nevada, United States. Schedule: 4/10s, Monday through Thursday, subject to change; occasional overtime, off-shift, or after-hours support may be required.

Salary: $23.17–$34.76 per hour.

Company

Mission Support and Test Services, LLC manages and operates the hirify.global for the U.S. National Nuclear Security Administration and Department of Energy.

What you will do

• Provide Tier 2 escalation support for enterprise desktop, hardware, software, peripheral, and basic network connectivity issues.
• Own incident tickets and service requests through resolution within defined SLAs, including root-cause analysis and permanent remediation.
• Install, configure, upgrade, deploy, and maintain Windows workstations, laptops, mobile devices, peripherals, and business applications.
• Administer Active Directory user lifecycle workflows, access rights, roles, and account deactivations; monitor endpoint health, performance, and compliance.
• Maintain technical documentation, software media libraries, asset records, support metrics, and knowledge base materials.
• Train and assist end users while supporting ESH&Q compliance, safety programs, quality initiatives, and hazard reporting.

Requirements

• Associate degree in MIS, Computer Science, or equivalent, plus at least one year of related experience.
• At least 1–2 years of hands-on experience in desktop support, service desk operations, or IT customer service.
• Strong proficiency with Microsoft Windows enterprise environments, file systems, TCP/IP, DNS, DHCP, and VPN.
• Practical experience with Microsoft Active Directory and Azure AD/Entra ID, including accounts, groups, and permissions.
• Advanced familiarity with Microsoft 365 and Office applications, including Word, Excel, PowerPoint, Access, Outlook, and Teams.
• Experience diagnosing, repairing, and configuring workstations, laptops, docking stations, network printers, and A/V equipment.
• End-to-end troubleshooting across software, hardware, and network layers, with strong communication, organization, problem-solving, adaptability, and collaboration skills.
• Willingness to work flexible schedules and occasional on-call or after-hours support as operational needs require.
• Valid driver’s license required.
• Must pass a pre-placement physical examination and drug screen, background review, and federal investigation; must be able to obtain and maintain a DOE Q-level security clearance. Clearance eligibility requires U.S. citizenship and being at least 18 years old; multiple citizenship may affect eligibility.

Culture & Benefits

• Full-time employment with medical, dental, vision, pension, 401k, paid time off, and 96 hours of paid holidays.
• Tuition assistance and reimbursement.
• Relocation support may be available when located more than 75 miles from the work location.
• Safety-focused, regulated work environment supporting national security missions, with required participation in ESH&Q and continuous improvement programs.
• Random drug testing and ongoing clearance reinvestigations may apply.