IT Support Engineer

Location: San Francisco, CA; onsite five days a week

Salary: $58/hour

Company

hirify.global is an information technology services company providing operations management, quality systems, data operations, and cybersecurity support for the Department of Defense and other U.S. federal government agencies.

What you will do

• Onboard and offboard employees, including orientations and provisioning or deprovisioning hardware, accounts, and access.
• Provide help desk, service desk, troubleshooting, and white-glove executive IT support.
• Maintain office technology including printers, Google Meet rooms, and room schedulers.
• Own IT asset management and maintain accurate equipment records.
• Track, resolve, or dispatch issues through Jira Service Management and escalate them to IT Systems and Infrastructure when needed.
• Create and update internal technology documentation while improving user experience and support processes.

Requirements

• 4+ years of corporate IT experience.
• Deep understanding of computer fundamentals and hardware and software troubleshooting across Mac and Windows.
• Experience with cloud technologies including Google Workspace, Slack, Zoom, Okta, and Azure AD/M365.
• Experience supporting remote teams and multiple global offices using tools such as Slack or Google Meet.
• Security- and compliance-focused mindset.
• Positive attitude, strong people skills, patience, approachability, follow-through, and ability to learn new tools quickly.
• Ability to prioritize competing requests and adapt quickly as business needs change.

Culture & Benefits

• Onsite work in the office five days per week with hands-on support for in-person and remote teams.
• Employee health insurance options including dental, company-paid vision, life, and short- and long-term disability insurance.
• 401(k) plan with company match and no vesting period.
• Training allowance and paid time off.
• Growth-oriented culture with opportunities to learn and promotion from within.
• Equal opportunity employer.