Technical Services Specialist / Service Delivery Analyst

Location: Winamac, Indiana, United States; onsite customer and managed-services support role with participation in an on-call rotation and after-hours support as necessary.

Company

hirify.global is a 300+ person consulting and managed-services organization serving public- and private-sector clients with technology and business solutions.

What you will do

• Provide client technical support and communicate technical challenges and solutions clearly to users of varied backgrounds.
• Escalate support requirements with relevant criticality and timing information and confirm issue acceptance.
• Prepare desktops, laptops, printers, and other customer hardware, including replacements and installations.
• Maintain accurate customer documentation and perform customer maintenance activities.
• Monitor assigned alerts with the live helpdesk, respond appropriately, and deliver operational and project commitments.
• Organize, prioritize, and complete work collaboratively with customer teams and Customer Team Leads.

Requirements

• 1–3 years of experience as a Desktop Support Specialist or in a similar role.
• Excellent written and verbal communication and customer service skills.
• Ability to explain technical challenges and solutions to people with different backgrounds.
• Willingness to participate in an on-call rotation and provide after-hours support as needed.
• Experience with servers, including Active Directory, file permissions, domains, backups, and antivirus.
• Experience with networking, including firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and VPN.
• Experience with computer replacement, IPCONFIG details, domain joining, printer installation, antivirus, user profile migrations, Outlook setup, and mobile email setup.
• Knowledge of Office 365, SharePoint, and QuickBooks.

Nice to have

• Prior experience working for a Managed Service Provider (MSP).

Culture & Benefits

• Collaborative, client-focused culture centered on empathy, problem-solving, and delivering measurable outcomes.
• Full-time employment with unlimited vacation.
• Significant 401(k) contributions and a benefits package.
• Opportunities for professional development.
• Performance-oriented compensation and an equal-opportunity employment policy.