Customer Service Coordinator, Temporary Position, CDMX

Location: On-site at the hirify.global office in Santa Fe, Mexico City, Mexico

Company

hirify.global develops innovative solutions and encourages curiosity, creativity, diverse thinking, and continuous improvement.

What you will do

• Manage and follow up on customer purchase orders from receipt through invoicing and timely delivery.
• Maintain effective communication with customers, understand their requirements, and provide high-quality support.
• Coordinate with Supply Chain, Marketing, Sales, and other operational areas to meet customer requirements.
• Ensure accurate invoicing and help prevent errors that may result in credit notes.
• Enter customer requirements and claims into the order management system and follow up on their resolution.
• Track material deliveries and coordinate internally on customer-requested materials.

Requirements

• Completed university degree.
• At least one year of experience in customer management.
• Availability to work on-site at the hirify.global office in Santa Fe, CDMX.
• Strong communication, organization, discipline, teamwork, and integrity.
• Ability to coordinate cross-functional teams.
• Good command of Excel and Word.

Nice to have

• Proficiency with SAP, Salesforce, AS400, or Amazon Connect.
• Experience participating in improvement projects.

Culture & Benefits

• Work with colleagues from around the world in an innovation-focused environment.
• Programs supporting physical and financial well-being.
• Compensation and benefits are benchmarked against comparable companies.
• Strong focus on environmental health and safety and continuous improvement.