CDMX Premium Onboarding Partner (POP)

Location: Mexico City, Mexico

Company

hirify.global operates a merchant experience program focused on helping restaurants and new vertical partners join, run, and succeed on the platform.

What you will do

• Own a book of business and serve as the single point of contact for premium merchants during onboarding.
• Work directly with merchants each day to deliver smooth, high-quality onboarding experiences.
• Anticipate issues, develop solutions, and recommend actions to cross-functional partners.
• Build long-term merchant relationships through proactive customer service and strategic problem solving.
• Prioritize and escalate onboarding issues in partnership with internal teams.
• Develop expertise in hirify.global systems and resources to improve merchant outcomes and retention.

Requirements

• At least 2 years of experience in account management, customer support, hospitality, or a related field.
• Experience providing proactive and reactive advisory support to customers.
• Experience advocating for customer experience within a team or initiative.
• Experience with Salesforce or another CRM, Microsoft Suite, and G Suite.
• Proficiency in Excel, including complex functions.
• Strong relationship-building, prioritization, and customer service skills.

Culture & Benefits

• Work within Merchant Experience Operations, a team focused on clarity, consistent quality, and reliable merchant support.
• Participate in a new premium onboarding program designed to differentiate hirify.global through white-glove service.
• Collaborate with merchants, Account Owners, and cross-functional teams.