Customer Service Representative

Location: Tijuana, Mexico; full-time onsite role

Company

Collaborative environment spanning functions, countries, and cultures, with an emphasis on mutual respect and open communication.

What you will do

• Serve as the main customer contact for delivery and order status across an assigned customer portfolio.
• Provide information on inventory, production lead times, delivery schedules, transportation modes, and shipping methods.
• Review customer demand, validate deviations, identify pull-in opportunities, and communicate supply or delivery risks proactively.
• Coordinate with production, planning, logistics, suppliers, and customers to execute shipments and resolve delivery concerns.
• Manage manual order entry, customer portals, claims, short-payments, chargebacks, and related debit or credit memos.
• Communicate phase-in and phase-out shipments and organize root-cause reviews for customer issues.

Requirements

• University degree, such as a bachelor’s degree, or equivalent relevant experience.
• Ability to work effectively in a fast-paced environment while managing multiple competing tasks.
• Strong oral, written, presentation, organization, planning, and time-management skills.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Strong interpersonal and collaboration skills for working with all organizational levels, suppliers, and external customers.
• Professional ethics, integrity, accountability, and goal-oriented work habits.

Culture & Benefits

• Work across functions, countries, and cultures.
• Enriching environment focused on continuous improvement and collaboration.
• Mutual respect and open communication are emphasized.